RETURNS / CANCELLATION / SHIPPING / WARRANTY / WEBSITE POLICY (UPDATED 10/13/21):
You have 7 days to return a defective OR damaged product from when the product is shipped to the address you have provided to ep integrations LLC. We are reasonable people if you are willing to work with us. Keep in mind shipping damage is out of our control.
In the case of a defective OR damaged product, we will cover shipping for the product replacement OR the damaged part(s) on the product purchased in order to repair the damage rather than completely replacing the product if possible. We reserve the right to request a picture(s) or video showing how the product is defective or damaged either through email or Facebook messenger. Once again, we will try to ship any part OR parts damaged to the product due to malfunction or shipping damage before replacing the entire product if all possible. If the entire product is completely damaged beyond repair due to shipping, then we ship a replacement product free of charge to the customer within 7 days of being shipped. Note, we might request to have the damaged product shipped back to us first prior to shipping the replacement. Please allow time for the above shipping to and from ep integrations LLC. We will need to receive the damaged product prior to shipping the replacement product.
We do not have a specific warranty as about the only thing that can stop working with our products is the electronics within our annealers (speed control, button, and motor). Speed controls, buttons, and motors are covered for 1 month from time of purchase. We can sell any speed controls, buttons, and motors for a very reasonable price for any electronic failures after 1 month from purchase. Email us at firstname.lastname@example.org for any replacement parts.
If you incur any shipping damage, then make sure you keep your box / package showing said shipping damage as we will require these pictures to make a claim against Fedex or USPS that caused said damage.
All sales after 7 days are final.
Any refunds issued will be processed via electronic funds transfer / refunded in the manor in which the payment was made.
Cancellation on orders can be made only on products that have not been shipped. Contact us ASAP via email@example.com if you wish to cancel your order.
Orders can NOT be cancelled once shipped.
We reserve the right to cancel or refund any order that has not been shipped, for any reason.
We reserve the right to cancel or refund any order due to miscalculation of shipping charges.
Any Unpaid international duties and return shipping costs due to duties not being paid incurred by EP Integrations LLC will be deducted out of the customer's refund total when the customer is responsible for paying for said duties.
We do our very best to get your products to you in the shortest amount of time possible. Also, we try our level best to only sell the amount of inventory we have on hand and uploaded to the website for sale. If by chance inventory is incorrect when the product is sold (as we are all human and can make mistakes), we will try our level best to ship the sold product as soon as possible when available OR refund the product completely as soon as possible once the inventory mistake is found. If such an occurrence happens, we will contact you through email from firstname.lastname@example.org as soon as possible for either back order OR immediate refund in the manor in which the sale was made.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes.
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
Administer sweepstakes, promotions, and contests.
Compile anonymous statistical data and analysis for use internally.
Create and manage your account.
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site [and our mobile application] to you.
Email you regarding your account or order.
Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
Increase the efficiency and operation of the Site.
Monitor and analyze usage and trends to improve your experience with the Site.
Notify you of updates to the Site.
Offer new products, services and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Process payments and refunds.
Request feedback and contact you about your use of the Site.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you a newsletter.
Solicit support for the Site.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.